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Electronic Visit Verification (EVV)

Electronic Visit Verification is an in-home visit scheduling, tracking and billing system that employs controls within the delivery of home based services to ensure client's quality of care.

EOHHS has contracted with Sandata Technologies, LLC to provide the EVV system.  

 Who Should I Contact?

  • To request a FVV device, please fill out the FVV Device Request Form and fax to (401) 462-3350.
  • For questions regarding the Rhode Island Open Alt EVV System or to initiate the process to link to Sandata aggregator please email Customer Service:  rialtevv@sandata.com
  • For questions regarding the Rhode Island SAM closed System please email Customer Support:  RIcustomercare@sandata.com
  • For issues regarding a Fixed Visit Verification Device please email Customer Support:  RIcustomercare@sandata.com
  • For a replacement or return of an FVV device, please fill out this form and fax to 401-462-3350.
  • To receive the Provider Update  by email, send a request to riproviderservices@dxc.com. Please include the primary type of services you provide. In addition to the Provider Update, you will also receive updates related to the services you provide.
  • Any additional question feel free to email Meg Carpinelli:  Margaret.carpinelli@ohhs.ri.gov

As a reminder, the RI EOHHS program is migrating from the MVV(Green app) to the SMC (Blue) app. The MVV app will no longer be available after Wednesday, September 30, 2020. Please make sure you have completed the migration of your staff no later than September 30, 2020.

Sandata Document Library

Visit the Sandata Document Library for training materials and provider documents.

Consumer Directed Services

Sandata System

Open EVV V7.10

Open EVV

Addendum Notes

Third Party Alt EVV

Addendum CDS Alt EVV

Provider Meeting Minutes and Project Implementation Updates

EVV Frequently Asked Questions October 2020
No Show Exception Handling Guide October 2020
EVV Implementation October 2020
RI EOHHS SMC
SMC Transition Checklist Sandata
SMC - New User Download Guide
SMC Transition Tracking Sheet
Sandata Mobile Connect Manual Version 5
Moving Existing Staff from MVV to SMC.

 

The next Home Care and Personal Care EVV Provider meeting will be held on March 4, 2020 from 9 am - 10:30 am at the Virks building on the 1st floor.  Dial in for the meeting is:
Dial In:  712-770-5505
Pin:  719735

RI EOHHS Alt. EVV Addendum v1.7 New Exception IDs Update (added 09/22/20)

RI EOHHS Alt. EVV Addendum v1.6 Program Update (added 08/28/20)

RI‐EOHHS Third Party EVV Addendum v1.6pe (added 08/28/20)

RI-EOHHS Third Party EVV Addendum v1.5 (added 05/11/2020)

RI Provider Communication re: Rhode Island Third-Party/Alt. EVV Providers (added 05/11/2020)

Letter to Home Care Providers Re: Audits (added 05/01/2020)

RI EOHHS Third Party EVV Addendum (added 4/20/2020)

RI EOHHS Training Registration Announcement 3/23/2020 (added 3/25/2020)

EVV Provider Meeting Minutes from 12/18/2019  (added 12/23/19)

EVV Implementation Delay  (added 11/27/19)

Providers Using a Third-Party or Alternative EVV System  (added 11/5/19)

Third Party EVV Addendum V1.3
Meeting Minutes from 10/2/2019

Frequently Asked Questions (added 9/25/19)

Meeting Minutes from 6/26/2019
RI Provider Request for Information (added 7/25/19)

Sandata EVV Requirement Specification V7.1 - Generic  (added 6/7/19)

Sandata Stakeholder Letter and Meeting Slides  (added 5/17/19)
Sandata Evv Requirement S
cification V7.1 - Generic  (added 5/17/19)

 

System Updates and Releases

SMC-New User and Visit Verification Update (added 4/15/20)

RI EOHHS Mobile Visit Verification Update (added 4/15/20)

Maintenance Notification

System Upgrade Notification Version 6.9.62  (added 10/24/19)
System Upgrade Release Notes Version 6.9.62  (added 10/24/19)

System Upgrade Notification Version 6.9.59  (added 9/12/19)
System Upgrade Release Notes Version 6.9.59  (added 9/12/19)

System Upgrade Notification Version 6.9.56  (added 8/1/19)
System Upgrade Release Notes Version 6.9.56  (added 8/1/19)

Intermittent Performance Issues  (added 7/16/19)

System Upgrade Notification Version 6.9.54  (added 7/9/19)
System Upgrade Release Notes Version 6.9.54  (add 7/9/19)

System Upgrade Notification Version 6.9.53  (added 6/21/19)
System Upgrade Release Notes Version 6.9.53  (added 6/21/19)

System Upgrade Notification Version 6.9.52  (added 6/7/19)
System Upgrade Release Notes Version 6.9.52 (added 6/7/19)

Sandata Mobile Visit Verification Release Notification  (added 4/15/19)

System Upgrade Release Notes Version 6.9.48  (added 4/12/19)

System Upgrade Release Notes Version 8.1.12  (added 4/5/19)

System Upgrade Release Notes Version 6.9.47  (added 3/29/19)

New Rates for Home Care Providers  (added 3/26/19)

System Upgrade Notification Version 6.9.46 (Added 3/15/19)
System Upgrade Release Notes Version 6.9.46  (Added 3/15/19)

System Upgrade Release Notes Version 8.1.11  (Added 3/8/19)

MVV Update Correction  (Added 3/8/19)
Mobile Visit Verification Application Update  (Added 3/6/219)

2019 Release Calendar

System Upgrade Release Notes Version 6.9.45  (Added 2/28/19)

System Upgrade Release Notes Version 6.9.44  (Added 2/1/19)

System Upgrade Release Notes Version 8.1.10  (Added 2/11/19)
System Upgrade Notification Version 8.1.10  (Added 1/31/19)

System Upgrade Release Notes Version 6.9.43  (Added 1/18/19)

System Upgrade Notification Version 8.1.9  (Added 1/10/19)

System Upgrade Release Notes Version 6.9.42  (Added 1/3/19)

System Upgrade Release Notes Version 6.9.41  (Added 12/21/18)

System Upgrade Release Notes Version 6.9.40  (Added 12/6/18)

System Upgrade Release Notes Version 6.9.39  (Added 11/20/18)

System Upgrade Notification Version 8.1.7  (Added 11/20/18)

System Upgrade Release Notes Version 6.9.38  (Added 11/8/18)

System Upgrade Release Notes Version 6.9.37 (Added 10/25/18)

System Upgrade Notification Version 8.1.6 (Added 10/18/18)

System Upgrade Release Notes Version 6.9.36 (Added 10/12/18)

System Upgrade Release Notes Version 6.9.35  (Added 9/27/18)

System Upgrade Release Notes Version 6.9.34 (Added 9/13/18)

Update - System Maintenance (Added 9/6/18)
System Maintenance (Added 8/31/18)

System Upgrade Release Notes Version 6.9.33 (Added 8/30/18)
System Upgrade Notification Version 6.9.33 (Added 8/27/18)

System Upgrade Release Notes Version 6.9.32  (Added 8/16/18)
System Upgrade Notification Version 6.9.32 (Added 8/14/18)

System Upgrade Notification Version 8.1.5 (Added 8/8/18)

System Upgrade Release Notes Version 6.9.31   (Added 8/3/18)
System Upgrade Notification Version 6.9.31 (Added 7/31/18)

System Upgrade Release Notes Version 6.9.30 (Added 7/23/18) 

System Upgrade Notification Version 6.9.29 (Added 7/10/18)

System Maintenance (Added 6/25/18)

System Upgrade Release Notes Version 6.9.28  (Added 6/25/18)

System Upgrade Release Notes Version 8.1.4  Added 6/27/18)
System Upgrade Notification Version 8.1.4 (Added 6/14/18)

System Upgrade Release Notes Version 6.9.26  (Added 5/24/18)
System Upgrade Notification Version 6.9.26 (Added 5/23/18)

System Upgrade Release Notes Version 6.9.25  (Added 4/20/18)
System Upgrade Notification  Version 6.9.25 (Added 4/20/2018)

Call In/Call Out Voice Updates (Added 3/28/18)

System Upgrade Release Notes Version 6.9.24 (Added 3/15/18)
System Upgrade Notification Version 6.9.24 (Added 3/9/18)

System Upgrade Release Notes Version 6.9.23 (Added 2/1/18)
System Upgrade Notification Version 6.9.23  (Added 1/29/18)

Preliminary Release Notification   Version 6.9.14  (Added 11/21/16)

 

 

 

 

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