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Electronic Visit Verification (EVV)

Electronic Visit Verification is an in-home visit scheduling, tracking and billing system that employs controls within the delivery of home based services to ensure client's quality of care.

EOHHS has contracted with Sandata Technologies, LLC to provide the EVV system.  

 

Who Should I Contact?

  • For questions regarding the Rhode Island Open Alt EVV System or to initiate the process to link to Sandata aggregator please email Customer Service:  rialtevv@sandata.com
  • For questions regarding the Rhode Island SAM closed System please email Customer Support:  RIcustomercare@sandata.com
  • For issues regarding a Fixed Visit Verification Device please email Customer Support:  RIcustomercare@sandata.com
  • For a replacement or return of an FVV device, please fill out this form and fax to 401-462-3350.
  • To receive the Provider Update  by email, send a request to riproviderservices@dxc.com. Please include the primary type of services you provide. In addition to the Provider Update, you will also receive updates related to the services you provide.
  • Any additional question feel free to email Meg Carpinelli:  Margaret.carpinelli@ohhs.ri.gov

Sandata Document Library

Visit the Sandata Document Library for training materials and provider documents.

Sandata Library

Provider Meeting Minutes and Project Implementation Updates

The next Home Care and Personal Care EVV Provider meeting will be held on March 4, 2020 from 9 am - 10:30 am at the Virks building on the 1st floor.  Dial in for the meeting is:
Dial In:  712-770-5505
Pin:  719735

RI EOHHS Training Registration Announcement 3/23/2020 (added 3/25/2020)

EVV Provider Meeting Minutes from 12/18/2019  (added 12/23/19)

EVV Implementation Delay  (added 11/27/19)

Providers Using a Third-Party or Alternative EVV System  (added 11/5/19)

Third Party EVV Addendum V1.3
Meeting Minutes from 10/2/2019

Frequently Asked Questions (added 9/25/19)

Meeting Minutes from 6/26/2019
RI Provider Request for Information (added 7/25/19)

Sandata EVV Requirement Specification V7.1 - Generic  (added 6/7/19)

Sandata Stakeholder Letter and Meeting Slides  (added 5/17/19)
Sandata Evv Requirement Specification V7.1 - Generic  (added 5/17/19)

System Updates and Releases

Maintenance Notification

System Upgrade Notification Version 6.9.62  (added 10/24/19)
System Upgrade Release Notes Version 6.9.62  (added 10/24/19)

System Upgrade Notification Version 6.9.59  (added 9/12/19)
System Upgrade Release Notes Version 6.9.59  (added 9/12/19)

System Upgrade Notification Version 6.9.56  (added 8/1/19)
System Upgrade Release Notes Version 6.9.56  (added 8/1/19)

Intermittent Performance Issues  (added 7/16/19)

System Upgrade Notification Version 6.9.54  (added 7/9/19)
System Upgrade Release Notes Version 6.9.54  (add 7/9/19)

System Upgrade Notification Version 6.9.53  (added 6/21/19)
System Upgrade Release Notes Version 6.9.53  (added 6/21/19)

System Upgrade Notification Version 6.9.52  (added 6/7/19)
System Upgrade Release Notes Version 6.9.52 (added 6/7/19)

Sandata Mobile Visit Verification Release Notification  (added 4/15/19)

System Upgrade Release Notes Version 6.9.48  (added 4/12/19)

System Upgrade Release Notes Version 8.1.12  (added 4/5/19)

System Upgrade Release Notes Version 6.9.47  (added 3/29/19)

New Rates for Home Care Providers  (added 3/26/19)

System Upgrade Notification Version 6.9.46 (Added 3/15/19)
System Upgrade Release Notes Version 6.9.46  (Added 3/15/19)

System Upgrade Release Notes Version 8.1.11  (Added 3/8/19)

MVV Update Correction  (Added 3/8/19)
Mobile Visit Verification Application Update  (Added 3/6/219)

2019 Release Calendar

System Upgrade Release Notes Version 6.9.45  (Added 2/28/19)

System Upgrade Release Notes Version 6.9.44  (Added 2/1/19)

System Upgrade Release Notes Version 8.1.10  (Added 2/11/19)
System Upgrade Notification Version 8.1.10  (Added 1/31/19)

System Upgrade Release Notes Version 6.9.43  (Added 1/18/19)

System Upgrade Notification Version 8.1.9  (Added 1/10/19)

System Upgrade Release Notes Version 6.9.42  (Added 1/3/19)

System Upgrade Release Notes Version 6.9.41  (Added 12/21/18)

System Upgrade Release Notes Version 6.9.40  (Added 12/6/18)

System Upgrade Release Notes Version 6.9.39  (Added 11/20/18)

System Upgrade Notification Version 8.1.7  (Added 11/20/18)

System Upgrade Release Notes Version 6.9.38  (Added 11/8/18)

System Upgrade Release Notes Version 6.9.37 (Added 10/25/18)

System Upgrade Notification Version 8.1.6 (Added 10/18/18)

System Upgrade Release Notes Version 6.9.36 (Added 10/12/18)

System Upgrade Release Notes Version 6.9.35  (Added 9/27/18)

System Upgrade Release Notes Version 6.9.34 (Added 9/13/18)

Update - System Maintenance (Added 9/6/18)
System Maintenance (Added 8/31/18)

System Upgrade Release Notes Version 6.9.33 (Added 8/30/18)
System Upgrade Notification Version 6.9.33 (Added 8/27/18)

System Upgrade Release Notes Version 6.9.32  (Added 8/16/18)
System Upgrade Notification Version 6.9.32 (Added 8/14/18)

System Upgrade Notification Version 8.1.5 (Added 8/8/18)

System Upgrade Release Notes Version 6.9.31   (Added 8/3/18)
System Upgrade Notification Version 6.9.31 (Added 7/31/18)

System Upgrade Release Notes Version 6.9.30 (Added 7/23/18) 

System Upgrade Notification Version 6.9.29 (Added 7/10/18)

System Maintenance (Added 6/25/18)

System Upgrade Release Notes Version 6.9.28  (Added 6/25/18)

System Upgrade Release Notes Version 8.1.4  Added 6/27/18)
System Upgrade Notification Version 8.1.4 (Added 6/14/18)

System Upgrade Release Notes Version 6.9.26  (Added 5/24/18)
System Upgrade Notification Version 6.9.26 (Added 5/23/18)

System Upgrade Release Notes Version 6.9.25  (Added 4/20/18)
System Upgrade Notification  Version 6.9.25 (Added 4/20/2018)

Call In/Call Out Voice Updates (Added 3/28/18)

System Upgrade Release Notes Version 6.9.24 (Added 3/15/18)
System Upgrade Notification Version 6.9.24 (Added 3/9/18)

System Upgrade Release Notes Version 6.9.23 (Added 2/1/18)
System Upgrade Notification Version 6.9.23  (Added 1/29/18)

Preliminary Release Notification   Version 6.9.14  (Added 11/21/16)

 

 

 

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