Electronic Visit Verification (EVV)

Providers & Partners > Electronic Visit Verification (EVV)

Electronic Visit Verification (EVV)

Electronic Visit Verification is an in-home visit scheduling, tracking and billing system that employs controls within the delivery of home based services to ensure client's quality of care.

EOHHS has contracted with Sandata Technologies, LLC to provide the EVV system.

Who Should I Contact?

To return or replace a FVV device, please fill out the FVV Replacement Return form and email to Steven Corvese.
To request a FVV device, please fill out the FVV Device Request Form and email to Steven.Corvese@ohhs.ri.gov.
For questions regarding the Rhode Island Open Alt EVV System or to initiate the process to link to Sandata aggregator please email Customer Service: rialtevv@sandata.com
For questions regarding the Rhode Island SAM closed System please email Customer Support: RIcustomercare@sandata.com or call 1-855-781-2079.
For issues regarding a Fixed Visit Verification Device please email Customer Support: RIcustomercare@sandata.com
For a replacement or return of an FVV device, please fill out this form and fax to 401-462-3350.
To receive the Provider Update by email, send a request to riproviderservices@dxc.com. Please include the primary type of services you provide. In addition to the Provider Update, you will also receive updates related to the services you provide.
Any additional question feel free to email Meg Carpinelli: Margaret.carpinelli@ohhs.ri.gov

As a reminder, the RI EOHHS program is migrating from the MVV(Green app) to the SMC (Blue) app. The MVV app will no longer be available after Wednesday, September 30, 2020. Please make sure you have completed the migration of your staff no later than September 30, 2020.

Sandata Document Library

Visit the Sandata Document Library for training materials and provider documents.

Consumer Directed Services

Sandata System

RI EOHHS Addendum CDS Alt EVV V 1.1 ( added 12/2/2020)
Open EVV V7.10

Open EVV

Addendum Notes

Third Party Alt EVV

Addendum CDS Alt EVV

Provider Meeting Minutes and Project Implementation Updates

RI Call Reference Guide

RI Service List

RI Task List

RI EOHHS EVV Provider Meeting January 29, 2021

RI EOHHS EVV Provider Meeting V 1.3 (12/2/2020)

RI Client Verification Call Reference Guide December 2020

December 02, 2020 All Provider Meeting November 2020

RI SAM Provider Readiness Checklist October 2020

RI Third-Party/Alternate EVV Provider Checklist October 2020

EVV Frequently Asked Questions October 2020
No Show Exception Handling Guide October 2020
EVV Implementation October 2020
RI EOHHS SMC
SMC Transition Checklist Sandata
SMC - New User Download Guide
SMC Transition Tracking Sheet
Sandata Mobile Connect Manual Version 5
Moving Existing Staff from MVV to SMC.

Important Reminder:
As a reminder, RI EOHHS has recently deployed the Client Verification functionality which will require all caregivers to have members verify the service provided, time of service provided, and either a verbal or written signature. These data elements will be required for TVV and SMC. If these data elements are not captured as part of the visit, it will result in exceptions in Visit Maintenance

RI EOHHS Addendum Alt EVV v 1.7 (added 12/2/2020)

RI EOHHS Alt. EVV Addendum v1.7 New Exception IDs Update (added 09/22/20)

RI EOHHS Alt. EVV Addendum v1.6 Program Update (added 08/28/20)

RI‐EOHHS Third Party EVV Addendum v1.6 pe (added 08/28/20)

RI-EOHHS Third Party EVV Addendum v1.5 (added 05/11/2020)

RI Provider Communication re: Rhode Island Third-Party/Alt. EVV Providers (added 05/11/2020)

Letter to Home Care Providers Re: Audits (added 05/01/2020)

RI EOHHS Third Party EVV Addendum (added 4/20/2020)

RI EOHHS Training Registration Announcement 3/23/2020 (added 3/25/2020)

EVV Provider Meeting Minutes from 12/18/2019 (added 12/23/19)

EVV Implementation Delay (added 11/27/19)

Providers Using a Third-Party or Alternative EVV System (added 11/5/19)

Third Party EVV Addendum V1.3
Meeting Minutes from 10/2/2019