Provider Training and Education

Healthcare Portal

The Healthcare Portal replaced Interactive Web Services (IWS) on February 16, 2015. New Trading Partners are required to enroll through the Healthcare Portal and all existing Trading Partners are required to register to use the Healthcare Portal.  Training sessions were conducted to support providers, clearinghouses, billing entities and all other users of IWS in this transition.

User Guides and Quick Reference Guides are available on the Healthcare Portal page of this website.

Getting Ready for ICD-10 Webinar

HP and RI Medicaid are hosting webinars titled “Getting Ready for ICD-10” in March and April, to help providers prepare for the upcoming transition to ICD-10. 

There are three opportunities to participate:

Wednesday, March 25th 10:00 - 11:30 AM  Session is full
Thursday,     March 26th  10:00 - 11:30 AM  Session is full
Thursday,     April 2nd     10:00 - 11:30 AM   Spaces available      

To register for the April 2nd session, please send an email to  

Billing 101

RI Medicaid held two training sessions for providers seeking information on billing.  They were delivered in webinar format - allowing providers to participate conveniently from their location.

Part 1 -The Basics  
This webinar was conducted on March 11, 2015.
To view presentation slides, click here:  Billing 101 Part 1 

Part 2 - Understanding Remittance Advice
This webinar was conducted on March 18, 2015.
To view presentation slides, click here:  Billing 101 Part 2  

Provider E-Learning Center

Welcome to the Provider E-Learning Center.  This section will be updated with new training modules as they become available.  

Self-Paced E-Learning
These presentations help familiarize providers with key RI Medicaid information and processes.

Navigating the EOHHS website E-Learning   

Welcome to Medicaid - New Provider E-Learning  

Provider Specific Training

Nursing Home - Helpful Hints for Billing   

PDF All PDFs require the free Adobe Reader.

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