Provider Training and Education

Healthcare Portal  

The Healthcare Portal replaced Interactive Web Services (IWS) on February 16, 2015. New Trading Partners are required to enroll through the Healthcare Portal and all existing Trading Partners are required to register to use the Healthcare Portal.  Training sessions were conducted to support providers, clearinghouses, billing entities and all other users of IWS in this transition.

User Guides and Quick Reference Guides are available on the Healthcare Portal page of this website.

Getting Ready for ICD-10 Webinar

HPE and RI Medicaid hosted webinars titled “Getting Ready for ICD-10” in March and April, to help providers prepare for the upcoming transition to ICD-10. 

To view the presentation slides, select the link below:
ICD-10 Presentation Slides  

Billing 101

RI Medicaid provides resources for providers seeking information on billing Medicaid claims.  

Part 1 -The Basics  
To view presentation slides, click here:  Billing 101 Part 1 

Part 2 - Understanding Remittance Advice
To view presentation slides, click here:  Billing 101 Part 2  

Part 3 - Adjustments, Recoupments and Refunds
To view presentation slides, click here:  Billing 101 Part 3  


Provider E-Learning Center

Welcome to the Provider E-Learning Center.  This section will be updated with new training modules as they become available.  

Self-Paced E-Learning
These presentations help familiarize providers with key RI Medicaid information and processes.

Navigating the EOHHS website E-Learning   

Welcome to Medicaid - New Provider E-Learning  

Provider Specific Training

Nursing Home - Helpful Hints for Billing   

Hospice Providers - Payment Methodology Changes  

Adult Day Care Services         Adult Day Care - Q&A     

PDF All PDFs require the free Adobe Reader.

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