Provider Training and Education

Healthcare Portal

The Healthcare Portal will soon replace  Interactive Web Services (IWS) with a more user friendly format. New Trading Partners will be required to enroll through the Healthcare Portal and all existing Trading Partners will be required to register to use the Healthcare Portal.  Training sessions have been scheduled to support providers, clearinghouses, billing entities and all other users of IWS in this transition.

For more information, and to view the training schedule, visit the Healthcare Portal page on this website.

Interactive Web Services has Changed

On August 3, 2014, access to the business actions within Interactive Web Services (IWS) changed. Providers need to enter three unique identifiers:  NPI, Provider Type, and Taxonomy in  a valid combination.
To support providers in this transition, HP and RI Medicaid hosted several webinars, to demonstrate the new way to access the business actions, such as eligibility and claim status, once the change takes place.  

Providers may view the presentation slides from the webinar, and the summary of questions asked, by clicking the links below:

Getting Ready for ICD-10 Webinar

HP and RI Medicaid hosted webinars titled “Getting Ready for ICD-10” in late February and early March, 2014, to help providers prepare for the upcoming transition to ICD-10. Although the implementation date has been delayed, providers are encouraged to continue preparation. 

To view the presentation slides and the Question and Answer document from the live presentations, visit the ICD-10 Implementation page.

Billing 101

Part 1 -The Basics
This following documents are for new providers seeking information on basic billing practices and processes.

Presentation slides  

Questions and Answers Document  

Part 2 - Understanding Remittance Advice

This following documents are for providers seeking information on reading and understanding Remittance Advice documents.

Presentation Slides   

Questions and Answers Document   

Provider E-Learning Center

Welcome to the Provider E-Learning Center.  This section will be updated with new training modules as they become available.  

PowerPoint Presentations for all Providers
For best quality, after opening the presentation, click on the Slide Show tab, and click From Beginning.  Click your mouse or space bar to advance the slides.

Navigating the EOHHS website E-Learning  

Welcome to Medicaid - New Provider E-Learning  

Provider Specific Training

Nursing Home - Helpful Hints for Billing   

PDF All PDFs require the free Adobe Reader.

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