Electronic Visit Verification (EVV)
Electronic Visit Verification is an in-home visit scheduling, tracking and billing system that employs controls within the delivery of home based services to ensure client's quality of care.
Informational meetings were held in March, 2016.
Click here to view the EVV Presentation Slides.
Click here for EVV Frequently Asked Questions.
Sandata Service Level Standards
EOHHS has contracted with Sandata Technologies, LLC to provide the EVV system. Sandata used a survey tool to gather key information to support implementation and training activities.
System Updates and Releases
Preliminary Release Notification Version 6.9.14 (Added 11/21/16)
Introductory webinars were held on April 29, May 3, and May 4, 2016. The introductory webinar provided agencies with information to prepare for the mandatory EOHHS EVV Project. Click the link below for the Frequently Asked Questions document.
Introductory Webinar Frequently Asked Questions (FAQ)
Electronic Visit Verification (EVV) Provider Training
Day-long Classroom Training sessions for providers were held on May 10,12, 17,18, and 19, 2016.
3-part Instructor-led webinar series were offered on May 20, 23, and 24.
To access the training presentations, click the links below.
1-EVV Program Overview
2-EVV Telephony Calls
3-EVV System Overview
4-EVV Staff Module
5-EVV Client Module
6-EVV Scheduling Module
7-EVV Visit Maintenance Module
9-EVV Report Module
To access video recordings of the three training sessions, click the part below that you wish to view.
User name: samtraining
Part 1 Program Overview, EVV Telephony, System Overview
Part 2 Staff Module, Client Module, Scheduling Module
Part 3 Visit Maintenance, Billing Module, Reports
EVV Training Opportunities
To register for any of the September training events, click the links below:
9/12/16 10:00 AM-12:00 PM Schedule/Visit Maintenance
9/13/16 2:00 PM-4:00 PM Scheduling/Visit Maintenance
9/15/16 10:00 AM-12:00 PM Billing/Resubmission & Patient Share
9/15/16 3:00 PM-5:00 PM Billing/Resubmission & Patient Share
Training Sessions for Patient Share were held on June 13 & 14, 2016.
Patient Share Process
General Training Materials
To access general training materials, please click the link below:
You will be prompted for a user name and password. Please use the universal credentials below:
User Name: samtraining
EVV Instructional Guides
The following documents are password protected. Please use the password enclosed in your Welcome Packet.
Speaker Verification Enrollment - English
Speaker Verification Enrollment - Spanish
Task List - English
Task List - Spanish
What to Do When you Get your Database
Staff Roles and Security Groups
MVV Instructional Guides
MVV Call Process - Video Tutorial
Performance in SAM
Introduction & Log In
Downloading the App - iOS & Android
Estimated Data Usage for MVV Devices
FVV Policy and Procedure
FVV Fact Sheet
Santrax FVV User Guide
Visit Verification Number Reference Chart
FVV Enrollee Intro Letter
FVV Acknowledgement Form
FVV Provider Forms
Completed forms must be faxed to Nancy Lee at (401) 462-3350
FVVD Initial Request Form
FVV Return Replacement Form
EVV Pre "Go-Live" Activities Checklist
Member Frequently Asked Questions (FAQ)
Adding a Primary Physician
Spreadsheet for Missing Authorizations
Share Authorization Job Aide
Visit Maintenance - Merging Calls Quick Reference Guide
Call Reference Guide for Visit Verification
Call Reference Guide for Visit Verification (Fillable)
Instructions for Billing Resubmission
Cancelling a Scheduled Appointment
Scheduling without an Authorization
Division of Elderly Affairs - Case Management Agencies
Expiring Authorization Report
Billing Best Practices
Staff Timesheet Report
Client Maintenance Personal Screen
Travel Time Eligibility Report
Scheduling Shift Differentials
Caregiver Multiple Calls
Edit Schedule Details
EVV Informational Session Slides - April 12, 2017
EVV Informational Session Slides - March 6, 2017
EVV Informational Session Slides - January 26, 2017
EVV Information Session Slides - December 14, 2016
EVV Informational Session Slides - September, 27, 2016
EVV Informational Session Slides - August 11, 2016
EVV Informational Session Slides - October 27, 2016