Electronic Visit Verification (EVV)

Electronic Visit Verification is an in-home visit scheduling, tracking and billing system that employs controls within the delivery of home based services to ensure client's quality of care.

Informational meetings were held in March, 2016.  

Click here to view the EVV Presentation Slides.

Click here for EVV Frequently Asked Questions.

Sandata Service Level Standards  

EOHHS has contracted with Sandata Technologies, LLC to provide the EVV system.  Sandata used a survey tool to gather key information to support implementation and training activities.

System Updates and Releases

Sandata Library

System Upgrade Release Notes Version 6.9.32  (Added 8/16/18)
System Upgrade Notification Version 6.9.32 (Added 8/14/18)

System Upgrade Notification Version 8.1.5 (Added 8/8/18)

System Upgrade Release Notes Version 6.9.31   (Added 8/3/18)
System Upgrade Notification Version 6.9.31 (Added 7/31/18)

System Upgrade Release Notes Version 6.9.30 (Added 7/23/18) 

System Upgrade Notification Version 6.9.29 (Added 7/10/18)

System Maintenance (Added 6/25/18)

System Upgrade Release Notes Version 6.9.28  (Added 6/25/18)

System Upgrade Release Notes Version 8.1.4  Added 6/27/18)
System Upgrade Notification Version 8.1.4 (Added 6/14/18)

System Upgrade Release Notes Version 6.9.26  (Added 5/24/18)
System Upgrade Notification Version 6.9.26 (Added 5/23/18)

System Upgrade Release Notes Version 6.9.25  (Added 4/20/18)
System Upgrade Notification  Version 6.9.25 (Added 4/20/2018)

Call In/Call Out Voice Updates (Added 3/28/18)

System Upgrade Release Notes Version 6.9.24 (Added 3/15/18)
System Upgrade Notification Version 6.9.24 (Added 3/9/18)

System Upgrade Release Notes Version 6.9.23 (Added 2/1/18)
System Upgrade Notification Version 6.9.23  (Added 1/29/18)

Preliminary Release Notification   Version 6.9.14  (Added 11/21/16)

Introductory Webinar

Introductory webinars were held on April 29, May 3, and May 4, 2016.  The introductory webinar provided agencies with information to prepare for the mandatory EOHHS EVV Project.  Click the link below for the Frequently Asked Questions document.

Introductory Webinar Frequently Asked Questions (FAQ)

Electronic Visit Verification (EVV) Provider Training

Day-long Classroom Training sessions for providers were held on May 10,12, 17,18, and 19, 2016.

 3-part Instructor-led webinar series were offered on May  20, 23, and 24.

To access the training presentations, click the links below.

1-EVV Program Overview  
2-EVV Telephony Calls  
3-EVV System Overview  
4-EVV Staff Module  
5-EVV Client Module  
6-EVV Scheduling Module  
7-EVV Visit Maintenance Module  
8-Billing Module   
9-EVV Report Module  

To access video recordings of the three training sessions, click the part below that you wish to view.
User name:  samtraining
Password:  radiant26

Part 1   Program Overview, EVV Telephony, System Overview
Part 2   Staff Module, Client Module, Scheduling Module
Part 3   Visit Maintenance, Billing Module, Reports

Refresher Information
To access these documents the password is sandatari26.

Refresher Scheduling  
Refresher Visit Maintenance  
Refresher Billing   

EVV Training Opportunities

To register for any of the September training events, click the links below:

9/12/16  10:00 AM-12:00 PM   Schedule/Visit Maintenance 
9/13/16    2:00 PM-4:00 PM  Scheduling/Visit Maintenance
9/15/16   10:00 AM-12:00 PM  Billing/Resubmission & Patient Share
9/15/16     3:00 PM-5:00 PM  Billing/Resubmission & Patient Share

Training Sessions for Patient Share were held on June 13 & 14, 2016.  
Patient Share Process   
Password:  sandatari26

General Training Materials

To access general training materials, please click the link below:


You will be prompted for a user name and password.  Please use the universal credentials below:

User Name:  samtraining
Password:  radiant26

EVV Instructional Guides

The following documents are password protected. Please use the password enclosed in your Welcome Packet.

System Requirements   
Staff Maintenance  
Speaker Verification Enrollment - English    
Speaker Verification Enrollment - Spanish   
Task List - English  
Task List - Spanish  
What to Do When you Get your Database  
Client Maintenance  
Staff Roles and Security Groups  

MVV Instructional Guides

MVV Call Process - Video Tutorial
Performance in SAM  
Introduction & Log In  
Scheduled Visit  
Unscheduled Visit  
GPS Maps  
Downloading the App - iOS & Android  
Estimated Data Usage for MVV Devices  

FVV Resources

FVV Policy and Procedure  
FVV Fact Sheet  
Santrax FVV User Guide  
Visit Verification Number Reference Chart  
FVV Enrollee Intro Letter   
FVV Process  
FVV Acknowledgement Form   

FVV Provider Forms

Completed forms must be faxed to Gerry Bedrick at (401) 462-3350

FVVD Initial Request Form  
FVV Return Replacement Form  

Password:  sandatari26


Additional Resources

EVV Pre "Go-Live" Activities Checklist  

Member Notice  

Member Frequently Asked Questions (FAQ)  

Adding a Primary Physician  

Spreadsheet for Missing Authorizations   

Share Authorization Job Aide  

Visit Maintenance - Merging Calls Quick Reference Guide  

Call Reference Guide for Visit Verification  
Call Reference Guide for Visit Verification (Fillable)  

Instructions for Billing Resubmission  

Cancelling a Scheduled Appointment  

Scheduling without an Authorization  

Division of Elderly Affairs - Case Management Agencies  

Expiring Authorization Report  

Billing Best Practices  

Staff Timesheet Report   

Client Maintenance Personal Screen  

Travel Time Eligibility Report   

Scheduling Shift Differentials

Caregiver Multiple Calls  

Edit Schedule Details  

Informational Sessions

EVV Informational Session Slides - June 1, 2017  

EVV Informational Session Slides - April 12, 2017  

EVV Informational Session Slides - March 6, 2017  

EVV Informational Session Slides - January 26, 2017  

EVV Information Session Slides - December 14, 2016  

EVV Informational Session Slides -  September, 27, 2016  

EVV Informational Session Slides - August 11, 2016  

EVV Informational Session Slides - October 27, 2016   







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