Attention RI Medicaid Members: Update on Prescription Access Due to a cybersecurity issue, a contractor serving pharmacies and Medicaid programs across the US is unable to provide important online services at this time. In Rhode Island, this situation impacted pharmacies’ ability to fill prescriptions for members of the AIDS Drug Assistance Program (ADAP) and the Medicaid Program. In response, RI EOHHS has quickly brought online a new way for pharmacies to process claims. Rhode Island Medicaid has also told pharmacies that they can provide a 30-day supply of any prescriptions you are trying to fill, to help you get through this time. The pharmacy should not charge you for any prescription that is covered by Medicaid. Learn more.
Scheduling A Trip Rhode Island’s Non-Emergency Medical Transportation Services Rhode Island's publicly-funded Non-Emergency Medical Transportation (NEMT) services are provided through our vendor, Medical Transportation Management, Inc. (MTM). MTM coordinates with qualified transportation providers to offer this important benefit for Medicaid members who need to get to and from Medicaid-covered services but have no means of transportation. MTM also provides transportation to Rhode Island residents 60 years of age and older who do not have access to transportation for non-emergency medical appointments and certain other services. MTM provides monthly bus passes to TANF/RI Works recipients. To schedule a trip with MTM, please call 1-855-330-9131 Phone line for the deaf and hearing impaired (TTY): 711 MTM accepts calls for routine appointments Mondays through Fridays from 8:00 am to 5:00 pm. MTM requires at least 48 hours' notice (two (2) business days, excluding weekends and holidays) to schedule a trip. Please schedule your trip as soon as you have your medical appointment. Same-day trips are available for urgent care as needed. Members may call to request transportation 24 hours a day, 7 days a week. For emergency transportation, please call 911. MTM contact information Telephone: 1-855-330-9131Website: www.mtm-inc.net/rhode-island Complaints:1-866-436-0457Email for complaints: QM@mtm-inc.net TTY:711 Fax:1-844-298-6548 Please see links below for more information on this program Overview FAQ English Spanish Portuguese FAQs for Medicaid Members English Spanish Portuguese FAQs about the Elderly Transportation Program English Spanish Portuguese FAQs for Medical Practitioners about the Medicaid Program English Spanish Portuguese FAQs for Medical Practitioners about the Elderly Transportation Program English Spanish Portuguese List of Rhode Island Bordering Communities MTM Website