Changes to Rhode Island’s Publicly-funded Transportation Services

Effective May 1, 2014, the State of Rhode Island will have a new vendor, LogistiCare, coordinating transportation services for Medicaid beneficiaries and individuals over the age of 60 who do not have access to transportation for critical appointments and services.  There will be a seamless transition for consumers. Please note the new phone numbers below.

This change to our current transportation system is for Non-Emergency Medical Transportation only. This is for scheduling medical appointments for Medicaid beneficiaries and individuals over the age of 60, who do not have a means for transportation.

Please note that Medicaid beneficiaries who can use public transportation or can access rides from family and friends should do that first.

Consumers and agency staff may begin scheduling rides on April 17 for a start date of May 1, 2014. 

Who should use this…

Old Phone Numbers

New Phone Numbers


RI Medicaid Transportation Line  784-3899
RIDE  784-9500



Medical facilities, adult day centers, health plans, methadone agencies

Same as above

Phone:  1-855-330-9133
Fax:       1-877-601-9858

“Where’s My Ride”- for members or staff at medical facilities to call when a member needs to be picked up after his/her appointment or if there is a service issue.

Same as above


Arranging transportation for consumers who are deaf or hearing impaired

Same as above


For more information on LogistiCare, FAQs, and upcoming webinars, please see the documents below. Please feel free to distribute and communicate this information to consumers, families, staff, etc. We will keep you updated on any changes.

If you have any questions, please feel free to contact: Robin Etchingham at or (401) 462-2312, Sharon Kernan at or (401) 462-3392 or Deb Florio at or (401) 462-0140.

Important Documents 



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