Changes to Rhode Island’s Publicly-funded Transportation Services

Effective May 1, 2014, the State of Rhode Island will have a new vendor, LogistiCare, coordinating transportation services for Medicaid beneficiaries and individuals over the age of 60 who do not have access to transportation for critical appointments and services.  There will be a seamless transition for consumers. Please note the new phone numbers below.

This change to our current transportation system is for Non-Emergency Medical Transportation only. This is for scheduling medical appointments for Medicaid beneficiaries and individuals over the age of 60, who do not have a means for transportation.

Please note that Medicaid beneficiaries who can use public transportation or can access rides from family and friends should do that first.
 

Consumers and agency staff may begin scheduling rides on April 17 for a start date of May 1, 2014. 

Who should use this…

Old Phone Numbers

New Phone Numbers

Consumers

RI Medicaid Transportation Line  784-3899
RIDE  784-9500

LogistiCare 

1-855-330-9131

Medical facilities, adult day centers, health plans, methadone agencies

Same as above

Phone:  1-855-330-9133
Fax:       1-877-601-9858

“Where’s My Ride”- for members or staff at medical facilities to call when a member needs to be picked up after his/her appointment or if there is a service issue.

Same as above

1-855-330-9132

Arranging transportation for consumers who are deaf or hearing impaired

Same as above

1-866-288-3133

For more information on LogistiCare, FAQs, and upcoming webinars, please see the documents below. Please feel free to distribute and communicate this information to consumers, families, staff, etc. We will keep you updated on any changes.

If you have any questions, please feel free to contact: Robin Etchingham at Robin.Etchingham@ohhs.ri.gov or (401) 462-2312, or Mario Olivieri at Mario.Olivieri@ohhs.ri.gov or (401) 462-2521. 

Important Documents 

 

RI.giv

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