Attention RI Medicaid Members: Update on Prescription Access Due to a cybersecurity issue, a contractor serving pharmacies and Medicaid programs across the US is unable to provide important online services at this time. In Rhode Island, this situation impacted pharmacies’ ability to fill prescriptions for members of the AIDS Drug Assistance Program (ADAP) and the Medicaid Program. In response, RI EOHHS has quickly brought online a new way for pharmacies to process claims. Rhode Island Medicaid has also told pharmacies that they can provide a 30-day supply of any prescriptions you are trying to fill, to help you get through this time. The pharmacy should not charge you for any prescription that is covered by Medicaid. Learn more.
How To File An Appeal You have the right to appeal decisions made by HealthSourceRI and the Department of Human Services and to request a fair hearing. A fair hearing is a chance for you to tell an administrative officer why you disagree with the agency's decision. An agency representative is also present at the hearing to explain the basis for the agency decision. You may file an appeal (or an expedited appeal) and also request Aid Pending by logging into your Account at www.healthyrhode.ri.gov. If you need assistance filing an appeal, please call HealthSource RI at (855) 840-4774. You may also fax your request to (401) 223-6317. How to Request an Appeal - Instructions and Form Appeal Instructions and Form - English.pdf PDF file, less than 1mbmegabytes Appeal Instructions and Form - Spanish.pdf PDF file, less than 1mbmegabytes Appeal Instructions and Form - Portuguese.pdf PDF file, less than 1mbmegabytes